When the death occurs at home/nursing home
A doctor, paramedic or in the case of a Nursing Home, a member of the nursing staff, will normally confirm the death has occurred. The doctor with whom the deceased was seeing will normally issue the Medical Certificate of Death for you to take to the Registry office, although this is not normally available until the following working day. Once the death has been confirmed please contact us and we will arrange to attend and move the deceased to our chapel of rest.
When the death occurs in a hospital
The hospital bereavement officer or member of nursing staff will speak to you and arrange for a hospital doctor to issue the Medical Certificate of Death which will then need to be taken to the Registry Office. Contact us as soon as you feel ready to discuss your funeral requirements.
In exceptional circumstances the coroner may be involved to ascertain the cause of death. This may be where the deceased has not seen a doctor for more than 14 days, if the death is unexpected or has suspicious circumstances surrounding it.
When the coroner is involved they will instruct you as to the appropriate time to register the death. The coroner will send us directly all relevant papers we need for the funeral to take place. Please contact us as soon as you wish and we can help advise how long it might be until the funeral can take place.
Registering a Death
A death must be registered in with the borough of where the death occurred. For more information on where this will be please contact us and we will let you have the relevant contact details for which registry office it will be. It is best if a relative of the person who has died or an executive of the deceased estate registers the death.
In most registrars an appointment will be needed to register the death. When you book this appointment they will advise you what information you need to bring with you. Usually this will include;
- The medical certificate of cause of death
- The date and place of death
- The full name of the person who has died (and maiden name if appropriate)
- Their place and date of birth
- Their occuptation
- The usual address of the person who has died
- National Health Service number of the person who has died, if known, or the medical card itself, if available.
Making the Funeral Arrangements
As soon as you feel ready to make the funeral arrangements, make contact with our nearest office convenient to you. Arrangements can be made at any of our offices detailed or if you prefer we will come out to your home address to see you there.
This doesn’t have to be after you have registered the death. As soon as we speak with you we can establish what it is that you would like to take place in terms of the funeral itself. Occasionally during busier times it might be over 2 weeks before your ideal date and time would be available at a local crematorium or cemetery, so the sooner we know what it is you wish to take place, the sooner we can start making those arrangements.